Laptop Support: Students

NEED HELP?

A support representative is available 24/7/365 to assist via the communication methods below:

·         Call MyResNet support at 833-521-1647
·         Email support.hed@boldyn.com
·         MyResNet Support Portal & Live Chat

HOW TO GET CONNECTED

1. Go to the wireless settings of your device and connect to the “MyResNet Start Here” network/SSID.
2. This will forward you to the Berea College Portal page.
3. Use Berea College credentials to “Sign In” and create your account.
4. The next page will show you your Wifi Password or Pre-Shared Key (PSK). Copy this or write it down.
5. Go to the Wireless settings on your device and connect to the “MyResNet 5G” SSID.  (Only Select “MyResNet 2G” if 5G does not show up.)
6. Join the SSID with your WiFi password/PSK and click to auto-join this SSID.
7. To add more devices to the network, simply go to the wireless settings on each device and repeat steps 5 and 6 above.

If you connected originally via the “MyResnet Start Here” network/SSID, go to your device WiFi settings and choose to Forget that network.

FAQ’S

Q: When do I contact MyResNet for support?

A:
If you are unable to connect a device to the network (phone, laptop, gaming console, etc.)
Network speed issues.
Network outage.

Q: When do I contact the Berea College Help Desk?

A:
Account issues.
Lockouts
Forgotten/expired password
Issues accessing College resources such as MyBerea, Moodle, etc.
Computer issues
Any issues related to software or hardware with your college-assigned device
Any IT questions NOT related to the network in the residence halls and Eco Village